Refund policy

Return window and eligibility

You have 30 days after receiving your item to request a return, subject to the sale-item exclusion below. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Return shipping and restocking fees

• Standard eligible items: Returns are free within the 30-day return window. We provide a return shipping label and do not charge a restocking fee, except for the categories listed below.
• Cat houses, smaller freestanding pet beds, wall-mounted shelves, and cubbies: Eligible returns are free within 30 days. We provide a free return shipping label and do not charge a restocking fee. These categories are excluded from the large-pet-furniture return fees.
• Cat enclosures: Eligible returns are accepted within 30 days and are subject to a 20% restocking fee. Cat enclosures are treated separately from cat houses. For large cat enclosures, customers are also responsible for return shipping, charged separately from the restocking fee.
• Other large pet furniture: Eligible returns are accepted within 30 days and are subject to a 20% restocking fee. Customers are also responsible for return shipping, which is charged separately and is not included in the restocking fee. The free-return categories listed above are excluded.

Please contact us for return authorization and instructions before shipping any item back. If your item is subject to a return shipping charge, confirm that charge with us before arranging the return. If you are unsure which category applies to a product, please contact us before purchasing.

Sale items

Sale items are nonreturnable across all product categories, including categories that otherwise qualify for free returns. This policy does not limit any rights you may have under applicable law.

How to request a return

To start a return, contact Hello@ForAnimalsWithLove.com or call (833) 266-5588. Our customer-service hours are Monday–Friday, 9 AM–5 PM Pacific Time.

Please obtain return authorization before sending any item back. Depending on the product, your approved return will go to our Escondido return-receiving address or directly to the supplier’s return facility. All return destinations are within the United States.

We will provide the correct return address and instructions when your return is approved. Please use only the address specified in your return authorization.

Our return-receiving address, when specified in your return authorization, is:

For Animals, With Love
1637 E Valley Pkwy #2054
Escondido, CA 92027
United States

Eligible free returns include a free return shipping label. For cat enclosures and other large pet furniture, the category-specific fees above apply. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exchanges

The fastest way to obtain a different item is to request a return of the item you have and, once the return is accepted, make a separate purchase for the replacement.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. Approved refunds will be issued to your original payment method within 7 calendar days. Any applicable 20% restocking fee for cat enclosures or other large pet furniture will be deducted from the refund. Return shipping for large cat enclosures and other large pet furniture is charged separately, as described above.

Your bank or credit card company may need additional time to process and post the refund. If more than 15 business days have passed since we approved your return, contact Hello@ForAnimalsWithLove.com.